The Anatomy of a Good Apology, According to Science
1. Expression of regret
2. Explanation of what went wrong
3. Acknowledgement of responsibility
4. Declaration of repentance
5. Offer of repair
6. Request for forgiveness
Most people felt that 3 was the most important component followed by 5. What do you think ?
1. Expression of regret
2. Explanation of what went wrong
3. Acknowledgement of responsibility
4. Declaration of repentance
5. Offer of repair
6. Request for forgiveness
Most people felt that 3 was the most important component followed by 5. What do you think ?

Apologies are extremely hard. I think #3 is the most important, and the hardest step.